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Let’s Talk

summary ofLet’s TalkBook by Therese Huston, PhD

12 min
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You’ll learn

  • How to decode feedback's hidden messages
  • Strategies to turn evaluation into inspiration
  • Why listening shapes effective leadership
  • Keys to avoiding feedback pitfalls

first KEY POINT

Breaking the cycle of lousy feedback

The biggest problem with feedback isn't its availability but how we give it. Scientists have found several ways to offer incorrect feedback. But how do you do it effectively?As a leader or manager, you must first determine the kind of feedback your employees want to receive before giving them directions. Research has shown that proof of growth is a potent motivator for mediocre performers; in other words, small victories signify big steps. With that knowledge, you can start with two easy techniques to becoming an effective feedback-giver:• Speaking out for the person who needs help rather than for the issue at hand
• Listening more than speakingAre you ready to see how much more responsive your friends, family, and coworkers can be? Let's dig deeper into some techniques to help you deliver effective and efficient feedback.

second KEY POINT

The feedback formula

Most people categorize feedback as positive or negative, giving more attention to positive remarks while dismissing the negative. However, there are three types of feedback, and understanding them is easier when you can identify them: appreciation, coaching, and evaluation. Let's take a closer look at them:AppreciationUnfortunately, studies show that a minimal number of managers in the US actually show appreciation to their employees, and an even smaller number find it easy to do so. However, recognizing and valuing not only someone's work but also who they are through positive feedback, praise, or recognition displays your genuine appreciation. It shows that you value an employee’s efforts, behaviors, and individual qualities and appreciate that they are helping the team achieve its objectives. CoachingAt its core, coaching is working with someone to guide them toward adjustment and development, thus enhancing their ability to adapt, grow, and learn. However, coaching delivered incorrectly can have terrible consequences, from repeated mistakes to a complete collapse of the team. Still, some managers overthink it, fearing it will take up too much of their time and not realizing that coaching can be as easy as following up after a meeting or asking two or three critical questions about someone’s goals and aspirations. What's vital to remember is that coaching should be something you do with all your employees, not just your favorites.

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first KEY POINT

Timing and listening are everything

second KEY POINT

The dangers of inflexible leadership

third KEY POINT

Bad news, good approach, and praise

fourth KEY POINT

Praise pays off

fifth KEY POINT

The power of questions

sixth KEY POINT

Breaking the bias

seventh KEY POINT

Conclusion

About the author

When psychologist Therese Huston, PhD, received her performance review in a public restroom after lunch with her manager, she immediately decided to focus her career on helping individuals and organizations improve their feedback skills.

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Frequently asked questions

What is Let’s Talk: Make Effective Feedback Your Superpower about?

Let’s Talk: Make Effective Feedback Your Superpower by Douglas Stone is focused on transforming how we give and receive feedback in both personal and professional settings. The book emphasizes the importance of constructive communication and offers practical strategies to ensure that feedback leads to positive outcomes.

What are the key takeaways from Let’s Talk: Make Effective Feedback Your Superpower?

Key takeaways from Let’s Talk include the necessity of creating a safe environment for feedback, understanding the emotional aspects involved, and utilizing specific techniques to enhance clarity and receptiveness. Douglas Stone encourages readers to view feedback as a collaborative process that can empower all parties involved.

Is Let’s Talk: Make Effective Feedback Your Superpower worth reading?

Yes, Let’s Talk: Make Effective Feedback Your Superpower is definitely worth reading if you're looking to improve your communication skills. Douglas Stone provides valuable insights that can help you handle feedback more effectively, making it a beneficial read for both leaders and team members.

How many pages is Let’s Talk: Make Effective Feedback Your Superpower and when was it published?

Let’s Talk: Make Effective Feedback Your Superpower spans approximately 240 pages and was published in April 2022. This length makes it a manageable read for anyone looking to enhance their feedback skills without a significant time commitment.

Who is the author of Let’s Talk: Make Effective Feedback Your Superpower?

The author of Let’s Talk: Make Effective Feedback Your Superpower is Douglas Stone, a recognized authority on communication and feedback mechanisms. He brings a wealth of experience from his background in negotiation and conflict resolution, providing readers with expert insights.