You’ll learn
- Why body language speaks volumes
- How to turn empathy into influence
- Simple steps to improve your listening skills
- Secrets to establish harmony in the workplace
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first KEY POINT
The concept of active listening may sound simple, but it can be challenging and technical. Unlike passive listening, active listening requires full awareness of the speaker's words, an active body and mind, and a responsive attitude.
Active listening is a gateway to getting through to others by understanding their needs. You can build authentic relationships, handle complex situations, foster new possibilities, and strengthen connections with family members or colleagues.By honing this ability, you allow others to express their thoughts, opinions, and feelings. Perhaps you have experienced specific issues or misunderstandings when communicating digitally through text messages, social media posts, or work emails. Follow along and learn how to employ effective face-to-face communication to understand people's reactions better and convey your messages.You'll become an expert at noticing people's reactions, gestures, facial cues, and the degree of their engagement. These insights will help you determine when to speak up and when to listen, elevating your communication skills to new heights. Start your journey toward becoming an active listening expert today!
second KEY POINT
Active listening is a combination of critical, reflective, and passive listening. Critical listening requires considerable energy, including interpreting the message while distinguishing between factual information and subjective opinions.

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