summary ofThe Culture CodeBook by Daniel Coyle

second KEY POINT

The power of one

It may take only one person to sabotage the whole team's work. To prove this point, researcher Will Felps sent his “double agent,” Nick, into various groups to stir chaos. Nick played three roles: confrontational and rebellious bully, pessimistic downer, and not-very-conscientious slacker. Whichever character he chose for the day, he always succeeded in disrupting the work. Other teammates caught up on his vibes and mirrored his behavior: they turned lazy, cynical, or aggressive. But, as always happens, there was one team where Nick was powerless — all because of one person. Let's call him John.Despite all his efforts (and mind you, Nick was good at naughty things), the double agent couldn't undermine John's team performance. John's approach was not about grand gestures or authoritative commands. He leaned in, used positive body language, and engaged others with warmth and curiosity. He dismissed the double agent's negative energy and encouraged Nick to participate in discussions.John created a safe space where everyone felt heard and valued. No wonder most highly successful team members describe their group dynamics as “family-like.” They are motivated to achieve higher results if they feel comfortable around their colleagues. Here are some indicators of a safe work community:• People ask many questions and are open to addressing any team member, regardless of their status.
• When it comes to discussion, people gather together, often in circles.
• A group has a lot of eyes and physical contact (hugging or handshaking).
• There is room for humor and jokes.
• Everyone is an active listener.Even though people have the powerful instrument of language, on a subconscious level, they still trust behavioral cues more. There should be a sense of belonging in a team environment, and management should constantly stimulate this feeling. Here is another example that might help you understand the concept. Imagine you are working on a complex project, and your manager hands you a note from your colleague. In a message, you find tips on how to do the task more efficiently. Boom, your productivity rises to the sky! Was it the magical tip from your colleague? Not at all! You just felt that there was someone who cared for you at your workplace, and it gave you colossal motivation.

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