You’ll learn
- How curiosity fuels success
- Drawbacks of bonus systems
- How high standards reshape teams
- Why startups attract top talent
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first KEY POINT
Blockbuster was the biggest movie rental company in the world in the 1990s. The company made most of its money by charging customers when they fail to return cassettes on due dates.Reed Hastings wasn't comfortable with that business model. To him, making money out of customers' stupidity was a wrong way to build loyalty. So, he wondered if there was a way to serve the market with a different model.
That was how the idea for Netflix was born. Reed Hastings experimented with several strategies that didn't work. Then he learned that DVDs were coming out. Sensing a good opportunity, he and Marc Randolph, his partner, created a website where customers could order movies and have them delivered to their mail.The company has outgrown those days and is now a global force in the movie industry. Reed Hastings and Marc Randolph built the company from scratch, and there were things they did or didn't do that make Netflix what it is today.In the following pages, you will learn Netflix's philosophies for hiring and retaining top talent, building high-performance teams, and creating an exceptional work culture, as well as their strategies for global domination. Let's get started.
second KEY POINT
Every company aims to hire qualified employees, basic management, and business principles. Pretty much every business leader and recruiter are good at this. However, you can't stop at hiring good employees if your aim is to build a great organization.There are two categories of qualified employees: those who are just adequate for the job and those who perform exceptional work. Adequate employees will get the work done, but they will frustrate exceptional workers, resulting in those high-performing employees seeking alternative employment that will enable them to unleash their highest potentials. You will still have employees that can get the job done just good enough, but your talent density will reduce.

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