summary ofNo Hard FeelingsBook by Liz Fosslien, Mollie West Duffy

first KEY POINT

Small positive actions are excellent ways to build a solid emotional culture at work

Would you rather work in a large office where individuals say “hi” cheerfully to each other in the corridor and share moments of euphoria or bitterness from time to time or one where individuals seem happy but feel dead inside?A workplace with a healthy emotional culture goes a long way in improving working lives. For instance, a study by Kim Cameron, a professor at the University of Michigan's Ross School of Business, found high staff turnover rates in organizations that discourage appreciation and compassion. Then, a study by Barry Staw, a professor at Berkeley, demonstrated that workers tend to make poor decisions if the managers are rude and often overlook vital information.

Fortunately, it doesn't take a massive upgrade to support emotional expression in the working environment. Take the case of the Ritz-Carlton Hotel Group's 10/5 rule. Their employees are trained to smile and make eye contact once they stroll within ten feet of someone. They say a friendly hello if they are within five feet. The 10/5 rule has been successfully implemented in hospitals, and it appears to make clients, and even the staff, more cheerful.Another approach for creating a positive emotional culture is to develop a sense of belonging. This is a significant investment. A 2017 New York Times article noted that one of the highest causes of turnover is when employees don't feel like they fit in at work. Research by Google demonstrated that workers warmly welcomed by their managers on the first day of work are more productive for at least nine months later.While we have a part to play in developing a healthy emotional culture at work, leaders have a more significant role. This summary shows you how to harness emotions to make positive changes in life.